efb77 Privacy Policy

1. Information We Collect

efb77 collects personal data that is necessary to provide a safe, compliant, and functional online casino and sports betting experience for players across Bangladesh. We collect information in three principal ways: directly from you when you register or use our Services, automatically when you interact with the platform, and from trusted third parties such as payment processors and identity verification services.

Information You Provide Directly

• Account Registration: Full name, date of birth, gender, Bangladeshi mobile number, email address, and a self-selected password when you create your efb77 account.
• Identity Verification (KYC): Copies of your Bangladesh National Identity Card (NID), passport, or other government-issued photographic identification submitted as part of our Know Your Customer verification process prior to withdrawal processing.
• Payment Information: Your bKash wallet number, Nagad wallet number, Rocket number, Upay ID, or bank account details (account number, routing number, bank name) required to process deposits and withdrawals. We do not store full card numbers where card payments are applicable.
• Address Information: Your residential address in Bangladesh, including district, division, and postcode, as required for identity verification and regulatory compliance purposes.
• Communications: The content of any messages, complaints, queries, or feedback you send to our support team via email or live chat, together with the date, time, and channel of those communications.
• Responsible Gaming Submissions: Information you voluntarily provide when setting deposit limits, session limits, self-exclusion periods, or when using our problem gambling support tools.

Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and time zone setting (Bangladesh Standard Time, UTC+6).
• Usage and Behavioural Data: Pages visited, games played, bet amounts placed, session duration, navigation paths through the platform, features used, and search queries entered within efb77.
• Transaction Data: A complete record of all deposits, withdrawals, bonuses claimed, bets placed, game outcomes, and wallet balance changes associated with your account.
• Cookie and Tracking Data: Information collected via cookies, web beacons, and similar technologies as described in the Cookies section of this policy.
• Log Data: Server logs that record your interactions with the efb77 platform, including timestamps, error reports, and access events, which are used for security monitoring and debugging purposes.

Information from Third Parties

• Payment Processors: Transaction confirmation data, payment status updates, and fraud signals received from bKash, Nagad, Rocket, Upay, and our banking partners to confirm deposits and validate withdrawal requests.
• Identity Verification Providers: Verification status and risk signals from third-party KYC service providers used to authenticate your identity and age during the verification process.
• Fraud and AML Screening: Data from anti-money laundering (AML) and sanctions screening services used to comply with applicable legal obligations and protect the integrity of the platform.
• Game Providers: Game session data, round results, and stake information from third-party game providers such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming, which is integrated into your efb77 account transaction history.

2. How We Use Your Data

efb77 uses the personal data it collects for the specific purposes described below. For each purpose, we rely on a defined legal basis to justify the processing of your data.

Purpose	Legal Basis
Creating and managing your efb77 account	Performance of contract
Processing deposits and withdrawals via bKash, Nagad, and banking partners	Performance of contract
Verifying your age (18+) and identity before withdrawal processing	Legal obligation / Legitimate interest
Detecting and preventing fraud, cheating, money laundering, and bonus abuse	Legal obligation / Legitimate interest
Providing customer support via email and live chat	Performance of contract
Sending transactional communications (deposit confirmations, withdrawal updates)	Performance of contract
Sending promotional emails about bonuses and offers (where you have opted in)	Consent
Improving platform features, game selection, and user experience	Legitimate interest
Enforcing our Terms & Conditions and Responsible Gaming commitments	Legal obligation / Legitimate interest
Complying with anti-money laundering (AML) and regulatory requirements	Legal obligation

Marketing Communications

efb77 will only send you marketing emails or promotional SMS messages regarding bonuses, seasonal offers (such as Eid or BPL promotions), and new game launches if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your preferences in your account dashboard or by contacting [email protected]. Unsubscribing from marketing will not affect the delivery of transactional messages that are necessary for the operation of your account.

Automated Decision-Making

efb77 uses automated systems to screen accounts for fraud indicators, unusual betting patterns, and potential AML (anti-money laundering) risks. Where automated screening generates an alert that could materially affect your account — such as a temporary account hold — you have the right to request a manual review by a member of the efb77 compliance team. Please contact us at [email protected] to initiate such a review.

3. Sharing Your Information

efb77 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers and Partners

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the payment details necessary to process your transactions. These providers operate under their own privacy policies and regulatory obligations.
• Identity Verification Providers: Third-party KYC service providers receive copies of identity documents you submit for age and identity verification. These providers are contractually bound to use your data solely for verification purposes.
• Game Providers: Providers such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming receive session data necessary to deliver their games through the efb77 platform. These providers are subject to their own data protection obligations.
• IT Infrastructure and Security: Cloud hosting, cybersecurity, and infrastructure service providers that power the efb77 platform may process certain technical data as part of service delivery. All such providers are bound by data processing agreements.
• Customer Support Tools: Our live chat and email support systems may be provided by third-party software platforms that process the content of your support communications on our behalf.

Legal and Regulatory Disclosures

efb77 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by applicable law, by court order, or where we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or harm to any individual. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of efb77's business assets, your personal data may be transferred as part of that transaction. Where such a transfer involves a change in the entity responsible for processing your data, you will be notified in advance by email or via a prominent notice on the platform.

4. Cookies & Tracking Technologies

efb77 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players use our Services. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on return visits and to store information about your session and preferences. Cookies cannot be used to run programs or deliver viruses to your device.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the efb77 platform to function. They enable core features such as account login sessions, security authentication tokens, and your in-session game state. Without these cookies, the Services cannot be delivered. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language display, currency setting (BDT), and notification settings — so that you do not need to re-configure them on each visit. Disabling these cookies may limit some personalisation features.
• Analytical and Performance Cookies: These cookies collect aggregated, anonymised information about how players navigate and use the efb77 platform. This data is used to identify technical issues, understand user behaviour patterns, and improve platform performance. Individual player data collected through analytical cookies is not linked to identifiable account information.
• Security Cookies: These cookies support our fraud detection and AML monitoring systems by tracking anomalous session behaviour, unusual login patterns, and suspicious activity indicators. They are a component of our commitment to maintaining a secure platform for all players.

Managing Cookies

You can manage and delete cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to your efb77 account and using the platform's core features. Instructions for managing cookies are available in the help documentation of your specific browser.

Session Duration

Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period (typically between 30 days and 12 months depending on the cookie type) or until you manually delete them. The specific duration of each cookie category is governed by its technical purpose and is reviewed periodically as part of our security and platform maintenance cycles.

5. Data Security Measures

efb77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. While no system can guarantee absolute security, efb77 follows industry best practices to minimise risk to your data at all times.

Technical Safeguards

• All data transmitted between your device and efb77's servers is encrypted using TLS 1.2 or higher (256-bit SSL), preventing interception of your data in transit.
• Sensitive data at rest — including identity documents, payment details, and account credentials — is stored using AES-256 encryption in access-controlled server environments.
• Passwords are stored as salted cryptographic hashes. efb77 staff cannot view your plain-text password under any circumstances.
• Two-factor authentication (2FA) via OTP to your registered Bangladeshi mobile number is available to all players and is strongly recommended.
• efb77's platform infrastructure is protected by firewalls, intrusion detection systems, and DDoS mitigation services operating continuously around the clock.

Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Role-based access controls ensure that staff can only access the data required to perform their specific job functions.
• All staff with access to personal data are required to complete data protection and security awareness training and are bound by confidentiality obligations in their employment agreements.
• efb77 conducts regular internal security audits and periodic external penetration testing to identify and remediate vulnerabilities in its systems.
• An incident response plan is maintained and tested to ensure that any potential data breach is identified, contained, and reported in a timely and organised manner.

Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, efb77 will notify affected individuals as promptly as practicable after the breach is confirmed. Notification will be provided via the email address registered to your account and will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures efb77 has taken or proposes to take to address the breach.

6. Data Retention

efb77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes or enforce our agreements. The specific retention periods applicable to different categories of your data are set out below.

Data Category	Retention Period	Basis
Account registration data (name, DOB, contact details)	Duration of account + 5 years post-closure	Legal obligation / AML compliance
KYC identity documents (NID, passport copies)	Duration of account + 5 years post-closure	Legal obligation
Financial transaction records (deposits, withdrawals)	7 years from transaction date	Legal obligation / AML compliance
Betting and gaming history	Duration of account + 3 years post-closure	Legitimate interest / Dispute resolution
Customer support communications	3 years from last interaction	Legitimate interest / Dispute resolution
Marketing consent records	Until consent is withdrawn + 1 year	Legal obligation (consent audit trail)
Server and access logs	12 months from creation	Security / Fraud detection
Responsible gaming / self-exclusion records	Duration of exclusion + 5 years	Legal obligation / Player protection

Once the applicable retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data (from which individual identities cannot be reconstructed) may be retained indefinitely for statistical and research purposes.

Dormant Accounts

If your efb77 account has been inactive for 12 consecutive months, it will be classified as dormant. efb77 will attempt to contact you at your registered email address before any dormancy procedures are applied. Dormant account data is retained in accordance with the retention schedule above and is subject to the same security controls as active account data.

7. Your Privacy Rights

As a registered player on the efb77 platform, you have a number of rights with respect to your personal data. efb77 is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us in writing at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

Right of Access

You have the right to request a copy of the personal data that efb77 holds about you. Upon receiving a verified access request, efb77 will provide you with a summary of your data, the purposes for which it is processed, the categories of data held, and information about any third parties with whom it has been shared. We will respond to access requests within 20 business days.

Right to Correction

If any of the personal data efb77 holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated. You can update basic account information (such as your mobile number or email address) directly through your efb77 account settings. For corrections to identity or KYC data, please contact our support team.

Right to Erasure

You may request that efb77 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (in cases where consent was the legal basis for processing). Please note that this right is subject to limitations — efb77 may be legally required to retain certain data (such as financial transaction records and KYC documents) for the retention periods described in Section 6, even after your account is closed.

Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of your data or object to processing based on legitimate interest — you have the right to request that efb77 restrict the processing of your personal data while the matter is under review. During a restriction period, efb77 will continue to store your data but will not actively process it beyond the storage function.

Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. If you object, efb77 will cease using your data for marketing immediately. You can exercise this right by unsubscribing via the link in any marketing email, by updating your communication preferences in your account settings, or by contacting [email protected].

Right to Data Portability

Where efb77 processes your personal data on the basis of consent or contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider where technically feasible.